Youll need to provide new, additional information to back up your appeal. When this message is used, the package is typically at adifferent location like a mailroom, for example. 100% satisfaction guarantee. Holiday shipping is now in full swing, check out these helpful shipping tips! Try it free. You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. USPS website. In this situation, this is something that wouldve been done on purpose, so you should already be aware of this applies to you. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. For sets and bundled items, if something's missing, you need to open a return request instead. In the email you received telling you the buyers issue, select See request details. ago If you dont agree with the decision after eBay has stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Package delivered to agent for final delivery; what does this mean for your package? When a buyer has an issue with an order, it doesnt only risk creating an unhappy customer, it can also create extra work for you. Showing our 5 star reviews. Learn about shipping and packaging rates on eBay. Learn how to handle a payment dispute as an eBay seller. Read our article on shipping for sellers. Car & Truck Safety & Security Accessories, Appeal eBay's decision about a return or missing item for buyers, If your order arrives after you've reported it, Keep the item and arrange to reimburse the seller. If a USPS driver attempts to make a delivery, but youre not present to receive the package, they will ask someone to take the package on your behalfusually an authorized person or a family member. When communicating with the buyer, do your best to be polite and professional in your responses, even when theyre upset or angry. Wastingtime101, who is active on the eBay boards, explained the problem as follows: "In many places such as apartment buildings with concierge/doorman, townhouse complexes with a management office, freight forwarders, buildings with mailrooms, etc USPS will deliver to the building's mail "agent" and this has always registered a "delivered" status on the eBay orders page. It's up to the buyer to update the eBay status but if they say it wasn't delivered according to the usps and eBay it was. QVC then can also see that it was returned to the USPS office by you. I will call usps in the morning but just wondering if someone Menu eBay eBay HelpSign In Community Seller News Announcements Seller Update Archive 2022 Fall Seller Update 2022 Spring Seller Update 2022 Winter Seller Update No paper mess and a greener planet. Select the carrier you used from the dropdown list. Now I can't be sure that some "agent" won't just steal my package. So, be patient, and follow the tips above if your package does not arrive. Most packages that have been delivered to an agent are actually delivered to your door within 1-2 business days. Also, is the customer live in an apartment or university? But just who are these agents in the first place? Knowing your shipping cost is critical to pricing your items right and maintaining your profit. If it requires a signature, the item isn't being left if I can't physically put it in somebody's hands that live there. Press question mark to learn the rest of the keyboard shortcuts. If USPS doesnt manage to locate your parcel, you will be able to file your lost package claim within 60 days of the mailing date. The package was addressed to a street in melbourne ky. What does this mean? What should I do now and what can I hope for? Most are on caller services, meaning they send a truck to USPS to pick up the shipments for their customers. document.write ('&cb=' + m3_r); Feel free to share other examples. It doesnt make much difference whether it was handed to you, or an authorized agent. Don't love it? Upload tracking as soon as you ship the item. HMMMM. 12.00 shipping or so it is a larger box. Enter the tracking number, or if you dont have it, the date you shipped the item. The first (and perhaps surprising) fact is that your package was never actually delivered. However, if your package was delivered to a package forwarder, it can take several weeks for the package to arrive. Our guides below will help answer any questions you might have about shipping on eBay. This page may contain affiliate links. If the seller has already shipped the item, they won't be able to cancel the order. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund. Keep in mind that you have 3 business days to resolve their issue before they can ask eBay to step in to help. So, 1 business day is ample time for them to actually hand the package off to you. Thanks", But I think that the USPS staff made no less contribution to the delivery :-), it means delivered to a mailroom or apartment complex office or someone at the business address, Here is a copy of a USPS employee explaining what's happening: "I'm a carrier, and we've been instructed to sign "C-19" where you would sign your name, and print our initials and route number where you'd print your name on our scanners. Thanks". Youll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Yes, you read that right. Bought an item and want to check when it should arrive? Here you can discuss all things shipping with other members. Why Did My Package Go Farther Away, USPS? This does add a little bit of extra stress into the equation, but as we have highlighted a couple of times already this whole situation is very rare. Report that your item hasn't arrived. Your buyer may open a dispute with their payment institution if they believe there's an issue with their order. Usually this simply means someone that lives at your home, someone that works at your business, or a third-party company or shipping locker service that has a partnership with the USPS that allows them to act as agents to receive packages on your behalf. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana.". You pay them to receive (and ship to you) your packages, they received it (that's what the tracking shows) and failed to ship it to you. ", One seller expressed gratitude but sought clarification, writing in part, "when they say "the policy" do they just mean how CSR's will handle INR cases if they come up, or are they resolving the eBay tracking software to notate 'Delivered' despite the USPS language about delivering to an agent for final delivery?". With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. If eBay closes the case on behalf of the buyer, you could receive a defect that may affect your seller standard. While USPS uses their best judgement and wont leave the package with just anyone, it can be difficult to find out who actually has your package in some cases. Step inside and see how virtual mailboxes are the future of mail. Some examples of agents may include parcel locker services, concierge, and front desk. Their Virtual Mailbox is great to have while on the road. Refunds are typically available within 3-5 business days. But they don't have to disrupt your businessor your profits. After that, if the matter hasn't been resolved, either of you can ask us to step in and help out. It is up to the University to deliver to their "tenants". This page provides a list of the standard USPS Product Tracking & Reporting (PTR) scan status events as packages are processed through their system. The package was delivered to the agent for final delivery in Indianopolis, IN November 15th. I called ebay and the automated system closed the case in my favor. What to do if you provided an incorrect shipping address. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Got the message case is closed no refund required and any feedback will be deleated. document.write (document.charset ? Wonder if the box had something on it I missed? "Latest Update: your item has been delivered to an agent for final delivery in PALMDALE, CA 03550 on January 18, 2023 at 10:36 am." Sellers said they believed they had fulfilled their duty and could do no more to prove they shipped the item to the customer. USPS Delivered To Agent For Final Delivery (Meaning, Next Steps + FAQ). The USPS final delivery agents are the drivers who deliver . For more details, visit the US Global Mail website today! If the shipping address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. Very rarely are packages actually lost, and chances are its completely safe wherever its at. Or did you send an international order via the GSP in Erlanger, KY? I HIGHLY recommend the services at US Global Mail. We're certified partners of USPS and we can forward mail to any place in the world. Additionally, I will share some tips to avoid having your package delivered to an agent in the future, if you wish to prevent this from happening again. The result is no package. Look no further! Find It In Seconds! If her phone number was on the customs forms, they should call her and tell her what the custom fee will be and when she can pick up the item. You'll also see this information when you add an item to your cart and at checkout. Follow the instructions they provide until the issue is resolved, Visit a nearby USPS location and speak to an employee about your request. Get a PO box online while maintaining a real street address. Choose where exactly you want the package to be delivered. Solved: The package was addressed to a street in melbourne ky. What does this mean? DoNotPay is an advocate of consumer rights and can help you bypass time-consuming and tedious processes when dealing with small-time sellers and multinational retailers alike! Hopefully ebay will give them acourtesy refund. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. Will I Be Reimbursed If Im Unable To Retrieve The Package? Like we talked about a second ago, though, the USPS definitely trains their mail carriers to only ever hand packages over to authorized agents if they have a reason to expect that they are actual agents of the individual named on the mail or package directly. What to do when a buyer opens an item not received request, Best practices for avoiding issues with buyers. In this case, an agent is an authorized person that is trusted to handle your package. If the authorized agent was your spouse or a member of your family living at your home the chances are pretty good youre not going to have to do a whole lot of hunting to find your package. If the package was insured, you may be able to file a claim to be reimbursed for the packages value. Search Results | delivered to agent for final delivery - USPS No, consider this specific tracking update message to mean that your package has actually been delivered and if it hasnt been physically dropped off at your home or office its with someone that you can visit to get your package from directly. Read more below. When stating your handling time, make sure its something you can manage. '&charset='+document.charset : (document.characterSet ? Will you be reimbursed for the lost or stolen package? If your local post office claims that they cant help you or you need to escalate things further, you may consider contacting USPS directly. I travel around the world and US. Copyright2023 - James McAllister Online. Waiting for your USPS package to arrive can get inconvenient easily, especially when it takes longer than anticipated. Use our app to do any of the following and more: We have helped over 300,000 people with their problems. I suspect, this is exactly what happened. When you make an appeal, eBay will review the case and any new information you provide and come back to you with a final decision. Additionally, it may be a good idea to contact the person or company that shipped the package to you. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); ", Here is another one: "I am a letter carrier, and I have been instructed to sign all items as C-19" or similar. In addition to actually handing off the package to another person, there are two other instances where USPS may mark delivered to agent for final delivery on the tracking. Delivered to Agent for Final Delivery - What Is It? In this article, Ill be covering what exactly this message means, who currently has your package, and what to do if you dont end up receiving it along with other common questions as well. 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