Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. You can see it on the listing if it qualifies. Select your reason for the return. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Welcome to the Returns board! '&charset='+document.charset : (document.characterSet ? If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. This is a good option for low-value items. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Help for buyers and sellers. Returns not accepted is outdated online. I.E. When a buyer opens a return request the funds related to the sale may be put on hold. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. This is something that all eBay seller should know. For more information about buying and selling internationally, please see our policies on International selling and International trading. This is a good option for low-value items. You need to call ebay. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. You don't accept returns in your policy, and the buyer changed their mind about a purchase. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. You can either: - accept the return and provide the buyer with a return label. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Carefully check the returned item before giving the refund. No support for sellers in these cases. 2 business days after receiving the returned item. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. The item was shipped and confirmed as delivered. You'll also be responsible for covering return shipping costs. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". This is the loophole. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. Select the percent you want to deduct from the refund amount. As you may already know or will find out after watching this video that it simply doesnt matter. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. You can choose to add a message to the buyer. Attach the label from your desktop or mobile device. Whats the point of offering sellers the option of not taking returns. See ourpartial refund guidelines. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. document.write ("?zoneid=4"); Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Tip If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Big surprise there. if (document.mmm_fo) document.write ("&mmm_fo=1"); When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. This is a good option for low-value items. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Read our article on, Need help with return shipping? Returns cannot be closed at the request of a seller. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. I just sell locally to avoid all shenanigans. Answer (1 of 3): Sellers are not required to accept returns. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. This can be useful when the buyer isn't completely satisfied with their purchase. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. On the next page you'll see the refund amount. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Buyers can find estimated delivery information in their Purchase history. Currency exchange rate applied to refunds. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. On the next page you'll see the refund amount. We've outlined your response optionsbelow. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. We've outlined yourresponse options below. But I certainly won't be surprised if I have to allow a return anyway. See Exclusions and special coverage. 04-18-2022 04-18-2022 Enter a return merchandise authorization number, if you use them. You can't deduct the original shipping cost from any refund amount. '&charset='+document.characterSet : '')); We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. I received two return requests this evening. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. As you may already know or will find out after watching this . This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). Proof of delivery for returned items But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. eBay may step in without the buyer asking, if the seller didn't respond to the return request. This is all true, but only for items that are REALLY Not As Described. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. See our page on. Tip ("free returns" or "buyer pays"). If you offered free shipping, you'll need to refund the buyer the full amount of the item. How to issue a partial refund after the item is returned. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. How to give a partial refund after the item is returned. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. For returns and exchanges less t When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Buyer is asking for a refund because he can't figure out how to use it. I've tried sending messages, and all he says is "it doesn't work". Should I wait for the seller to contact me? Ebay closes in buyers favor and tells me buyer completed the return within guidelines. Trading Cards have a more limited return window. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. If we're asked to step in to help, we may ask the buyer to return the item to you. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. I recently sold a dji osmo mobile on eBay, I specified no returns. document.write ("