""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). if you have any questions please feel free to contact me. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. I selected a particular date for a Broadway show. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Horrible company. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. >> I PURCHASED TWO TICKETS FOR $390. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". News Corp is a global, diversified media and information services company focused on creating and distributing . Combined with viagogo, we now span 90+ countries around the world. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Needless to say, this concert never happened. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Stubhub policy on refunds is ridiculous. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. If my ticket was valid I WOULD HAVE USED IT. After placing me on hold they said, the tech reviewed it and it did show on the website. The spread of COVID-19 has rattled every corner of the live music industry. They DO NOT have their customers backs. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . No. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. On March 7th, StubHub emailed Marrali a copt of its refund policy. At the event, tickets were discovered to be invalid. What does "100% guaranteed" mean these days? You can get a refund from StubHub by calling their customer service line. Your email address will not be published. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. They could not refund me nor give me the seats I wanted. I ordered the tickets less than an hour ago. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. follow the steps below. Fans outside of North America are defaulted to a refund. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. NEVER again! Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. All rights reserved. When you mess up, that's your problem not stubhubs and not the original sellers. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Hopefully the credit card company will stand up for me. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Or am I screwed. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. I checked by calling Ticketmaster. StubHub changed its fine print on March 25, offering most customers just a credit. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. If these are not available, you will likely get a full refund. Terrible Service! i have tried to call several times but have been on hold >3 hours on 2 occasions. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. I emailed them screen shots proving there was no such disclosure. And if you work in corporate you know that everyone has a boss except the CEO.
StubHub refund ruling highlights Calif. precedent companies despise When I received the tickets it is stamped on them in large lettersStudent ID required! Include the reason for the refund and any supporting documentation. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. I don't even have an account, never purchased tickets but some thief stole my card info. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. These cookies track visitors across websites and collect information to provide customized ads. OK, I think this show has been rescheduled to September 7, 2022. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. So i grabbed 2 tickets ( I checked after they went on sale). Called them and they said the venue had not marked those seats as obstructed. How is this right? In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time.
StubHub's Changing Refund Policy Under Fire - NBC Boston I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. After the switch, you will enter the email address you use to access the community in order to reset your password. I have been trying to reach y'all about a refund. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. We also use third-party cookies that help us analyze and understand how you use this website. Are you kidding me really!?
Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. As pointed out by @don_shano, this is. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. All Rights Reserved.
Attorney General Yost Inks Agreement with StubHub to Issue Ohioans I just had to comment on here as a reply to everyone complaining about stubhubs return policy. You will enter your community username and new password and done! The credits are valid through the end of 2022.
Covid-19: What to do if you have tickets to an event that is canceled How long until my credit card is credited back? Was there fraudulent activity with my tickets ? I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Received only one of two tickets in one package. I WILL NEVER USE STUB HUB EVER AGAIN. 5. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Or choose from the following popular destinations. Just notified by email of event cancellation for Atlanta United vs Orlando. LIARS!!! I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it.
Angry Fans Say First the Concerts Were Canceled, Then the Refunds We lost the concert for that. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. i have attached the information from the venue. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Horrible return policy, will never use stubhub again!!!! Bought tickets for James Taylor and Bonnie Raitt. The potential loss of revenue facing Live. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Remember to provide us with valuable feedback. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. This cookie is set by GDPR Cookie Consent plugin.
Wisconsin residents could get ticket refunds after StubHub settlement StubHub changes its refund policy during COVID-19 pandemic - WKBW StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard I will never use StubHub again. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Stub Fraud. Purchased 2 tickets to a college basketball game. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Of course! I'm returning the tickets and buying else where. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. If you call Stubhub they insult you and treat you like crap.
StubHub to refund canceled events after pandemic complaints - USA TODAY They only let a few more people in until they actually closed all the doors. i am not interested in a credit that expires so therefore am requesting my full refund.
Where is my refund? - StubHub Community We wasted our night , took off of work and lost our ticket money. Very disappointed. StubHub is a ticket resale and exchange service. UPS delivered my tickets, but now I can't find them. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology.