I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. It makes total sense why they only give you store credit, or else they'd be out of business! Lucy In The Sky. It is an eligible payment method for all U.S orders over $35. Were almost out of time and do not have a back up plan. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This consists of doing coursework over 15 months. Thanks for your feedback. Daughter bought a dress for homecoming from this site. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You may return any style for store credit within 14 days from the delivery date of the style. She offered me advanced credit and provided easy instructions to do so. -Kate. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. There are no fees if you pay on time. My daughter has an event Nov. 19. We'd love to hear from you so that we can find a resolution. Customer service contacts and company information. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Tip for consumers:Do not buy from this company. He understood my issue, addresses it and rectified it. There is no phone number and the chat has been disabled. Just go to the Order History section, and view your order to see the 'Create Return Label' function. LUCY IN THE SKY Help Centre. How often does the website restock? I feel tricked and pissed off. It was nothing like the picture. They do not have number to call. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. For international customers, return postage is the responsibility of the recipient. 1860 500 6633 is Tata Sky WhatsApp customer care number. Annoying, right?! Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. -Kate. I had a few concerns about my order and my online team member Danielle M. was very helpful. Article created 4 years ag If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. -Kate. I ordered my daughter's homecoming dress on 9/20. Lucy in the sky is our GO TO for all things special occasion. Do the dresses come within two weeks and is it worth the money? -Kate. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Not only was she patient but she was quick and so attentive. All such rights are reserved by www.lucyinthesky.com and its licensors. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. They are absolutely, THE VERY BEST!!!! Saved jobs Her real name is Carmen and she is secretive about her backstory. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. It is 9/23 no dress. Luckily I was able to return it and get store credit pretty quickly. -Kate. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. 0818 719 819. What is the Lucy in the Sky Return Policy? Good Luck! Account and billing. You would have received multiple shipping notifications if this is the case. https://www.lucyinthesky.com/shop/index.php?route=account/login. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Lucky in the Sky has good web ratings overall. allows you to receive photos from your camera directly to your smartphone or. Store credit only. Hi Bethany, The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. All prices advertised are subject to such changes. We're so glad we were able to help with the return. We're sorry to hear about the order being delayed. CASANDRA M. was extremely helpful in seconds. Oh no! They have yet to respond and emails were sent over a week ago. We want to make sure this is refunded immediately. Glad that our Customer Service was able to help with your returns! Registered: 04-01-2009. on 10-08-2013 09:47. This will be automatically applied to your account attached to the email address used for the order. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. I reached out 5 days ago to see where it was. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? We're so sorry to hear that you have not received your refund yet. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. It said delivery between 9/30 and 10/12. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Products used:We havent received the products, Hi Jessica! Do not order from here. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. They said they will refund me within 10 days without any explainations for their lateness. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Review. Hi Addison, Thanks for your feedback. If you are in between sizes, we would generally suggest to order a size up. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). We're so sorry to hear about the order. I know it's still only Nov. 15 but I do not think this dress is coming. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I was so disappointed in the quality. I had a great experience with the customer service chat! But, not to worrythey charge your credit card as soon as you make the order. Caveat emptor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . We are not doing wholesale at this time. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. They charge so much and the quality is so bad. Hi Mike, Thanks for your feedback. Great customer service. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. I ordered a dress on 9/18. Why just give your money to a site without the opportunity to try and return an item? -Kate. I will definitely order from this website again. Really horrible place. Find out how we combat fake reviews. If you need your dress for a specific date you might want to find a different one. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Hi Mandy, Please use the following size guide to help determine your size of clothing. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) We're sorry to hear that you had issues with your orders. We'll send her your regards! You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Hi Veena, Thanks for your feedback. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. lucy in the sky. . Then, the item never ships. It is a no for me. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We therefore have no responsibility or liability for the content and activities of these linked sites. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Tip for consumers:Pay attention to shipping times. I wear a size 12, and the size 12 they shipped me barely fit over one leg. She was a total pleasure to work with. This company responds to reviews on average within 5 days. Please email us at resolution@lucyinthesky.email for further assistance. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). We also ensure all reviews are published without moderation. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. I can always count on you for the best quality and accurate fit. i am from spain. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Yes. Save ur money and timego to windsor insteadur going to end up there regardless. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Order took over 2-4 weeks to be delivered. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Go to our site to chat with our support team or email us at support@lucy.co! All our models are approximately 175cm tall. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. I have emailed twice and now we are scrambling for a dress for homecoming the week of. They weren't prepared for homecoming season and got behind. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. The dresses didn't look anything like the photos. I've never encountered an online retailer like this. Article created 4 years ago. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Sky Fax. Once a order has been shipped this cannot be canceled. Please reach out to us for the advanced credit prior to making a new order! This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Poor Customer Service! We're sorry to hear about your issues with our return policy. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Gucci belt men Marmont . She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. O2 do tend to change them occasionally if they become oversubscribed. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. Thanks for your feedback. We will not be liable if for any reason this Website is unavailable at any time or for any period. Moving home . Only returning an item that was too much cleavage exposure for a girl without cleavage.
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