arriva customer service

This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Timetable is not followed at all. Well always be on hand with guidance and support to help you get the results youre looking for. Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. Arriva. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. We stopped for a quick comfort break at a service station which was good too. Can I make a complaint on behalf of someone else? We want our family to take this trip- they need to make it right! Need to file a complaint? We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. This business offers travel products and services. Click on the name of the company and have us do the work for you. In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. Help us to personalise your experience on Arriva Bus by setting your default location. There are multiple ways to contact Arriva customer service . Driver was nervous and the trip felt unsafe at some moments. Based in Sunderland, England, Arriva is a major transportation provider in the UK. I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. 3.3. Our world class team of experts is always here to help. Revolucion 356-60 piso Great busses! Arriva Bus Help Portal What is your complaints procedure? Vacatures zoeken. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Im shocked that this behaviour is allowed. Busbud is an authorized Arriva ticket seller. It was fine. arrivia vacations India pvt Ltd Open your web browser and sign up for DoNotPay. What is arrivia? I gave ***** some requirements to look for but never satisfied my need and mid-understanding from his part. we had to run everywhere and nearly missed the fly. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. (602) 308-1973 Primary Fax (602) 395-6695 Other Fax Phone Numbers (877) 724-2628 Other Phone (800) 471-8029 Other Phone (866) 728-1177 Other Phone (800) 571-4169 Other Phone (602) 308-1989 Other. Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. An error occurred while making the subscription. All rights reserved. Arriva Number for Lost Items. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Contact Us | Arriva Bus Contact us Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We had to take a taxi to catch our train from Split ! Resolver can help you send your complaints to Arriva Bus. In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. 866-871-9336. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. Ind. Official Partner. Unrivaled travel products, including cruise, Unlimited reward and loyalty currency options. This is a sure way to escalate your complaint so that an acceptable response is received. Based on 9 salaries posted anonymously by Arriva Group Service Controller employees in Worcester Park, England. . Therefore, by searching on Reddit, it becomes easier to know about arriva medical customer service more as all of the comprehensive details of it are available, be it the function, size, or brand. A bus operator in the North West. BBB Business Profiles may not be reproduced for sales or promotional purposes. Or maybe you want to tell us about your experiences with our services? You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. Waar. The Best Way to Contact Arriva Customer Service. No, there aren't any power outlets or USB plugs on Arriva. Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. There was a special going on so only 50% of the normal deposit was required per room. Busbud provides you with Arriva phone number so you can easily reach out to them. Bus arrived in split almost 1 hour late. Arrivia is the largest stand-alone travel loyalty provider in the world. Arriva help - frequently asked questions about Arriva. We were told we were booked into **** and **** on the Nieuw Amsterdam which are adjoining rooms. Nuevos descuentos para el transporte pblico en 2023! Avoid paying for tickets using the app. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Follow. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. We have to pay for luggage although there on tickets was written two baggages included. Driver charged extra for luggage. Get started now by subscribing to DoNotPay. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. The journey was efficient and well organised, only delayed by the passport control process. Consumer guides, newsletters, surveys and more! By law, you have the right to request a refund for delayed or cancelled trips. Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks. Salaries; 4. horrible experience I have to say. What salary does a Customer Services & Support earn in your area? We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. Contact Us. Ask your question through WhatsApp Contact us through Twitter or Facebook Call Arriva Write to us We help businesses with membership groups provide travel solutions that engage their members with personalized marketing and branded customer service capabilities. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. Data will not be transferred to third parties except legal obligation. USB ports for charging. We have helped over 300,000 people with their problems. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Seat assignation wasn't adhered to. Arriva North West. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. Save time by comparing all your bus travel options in one place. The bus was cancelled. Get weekly updates, new jobs, and reviews. Corporate Headquarters Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. 15147 N Scottsdale Rd Ste 210 Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. The bud arrived on time and was on schedule throughout the journey. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. This is a great way to save time and avoid a lot of extra and unnecessary frustration. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. Customer Service Representative 2 salaries. Anyway, I ****** and learn so many complaints on here. Dreadful customer service and bad attitude. Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. Comfortable bus. press@arrivia.com The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. Overall a great experience to get around. Theres no jargon in our rights guides. Need to find a different location? If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. More importantly, large companies like Arriva often have incredibly long phone queues. Arrivia is the largest stand-alone travel loyalty provider in the world. BBB Business Profiles generally cover a three-year reporting period. No worries, you can use your time on the bus to catch up on some much needed sleep! Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. Your bus was 15 minutes early to the bus stop and didn't even stop for us!! Locate me. 3.3 out of 5 stars. Both drivers were polite and helpful. Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. Wat. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. You can use DoNotPay to quickly get in touch with customer service teams from. Below you will find many ways to come in contact with us. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! Learn more about Resolver Pro and how to claim your business. Its quick, easy and totally free. inquiries@arrivia.com Arriva - never again, We missed our Ferry because the bus was late! worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. Arriva offers tram, train, bus, coach, and waterbus services. Vacatures zoeken. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. Arriva plc. You could be waiting for hours for the opportunity to submit your complaint. Customer Service Representative yearly salaries in London, England at Arriva. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. If contacting Arriva customer service through the normal channels doesn't suffice, you can always contact the company's head office. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 1 Customer Services & Support Salaries provided anonymously by Arriva employees. Accordingly we missed our bus (which was anyways late over an hour!). 2023 Resolver Consumer Online Limited. More description about the location of the bus is needed. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. The journey also took 45 minutes longer than expected. Bus not coming at all, allegedly because an accident on the road. Location. Booked two adjoining cabins on Holland America 9 day ********** Cruise package departing 6/4/23 out of ********* through iCruise with agent *************************** on phone 10/28/22. Inloggen. Average salary for Arriva Group Service Controller in Worcester Park, England: [salary]. Horrible staff; not friendly, dont speek English and a bit arrogant. Tight schedule? 5 passengers total in 2 cabins (3 and 2 respectively). Customer Reviews are not used in the calculation of BBB Rating. Resolver is a totally free service that you can use to complain effectively. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. You can also bring a good book to pass the time during your trip. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). Inloggen. Did this answer your question? Users who replace their existing A-card with the Arriva loyalty card will . You can be certain that youre talking to the right person at the right time. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. It was an awful experience. This page is not available for these regions: Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. Find nearby departures, local service updates and more. Find out with Busbud's extensive list of Arriva fares. Your experience on this site will be improved by allowing cookies. Werkgevers / Plaats vacature. There are multiple ways to contact Arriva customer service. We were directed by the staff to the misleading bus stop (old one). Toll-Free (888) 320-4234 Here's how you can use DoNotPay to skip Arriva's phone queue: That's it. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? Book tickets that fit your needs. The driver was excellent . No, Arriva buses usually don't have a toilet on board. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. DoNotPay is the perfect tool for solving problems and getting things done. Busbud shows you which amenities are included with your Arriva bus for each individual departure. Need to contact Arriva customer service? London. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; BBB is here to help. Bad Customer Service. All new members of the program will receive a welcome gift - 4.70 points on your account readily available. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team 320 vacatures voor Customer Service in 8251 Dronten op Indeed.com. Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. Most UK consumers are already frustrated by the time they start reaching out to customer support teams. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. Jobs; 76. This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. Bedrijfsreviews. The bus stop and drop off point at Bakar was on the highway, with no safe route to walk to the city. Phone: (602) 749-2100 On our confirmations, we are booked into **** and ****. SR3 3XP With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. Arriva plc. Average salaries for Arriva Customer Service Representative: $34,416. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. We're happy to help. Your question may be answered on our Frequently Asked Questions page. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. We paid in silence and got on the bus and he shouted welcome to croatia really rudely. Job Title. Media inquiries To make a complaint, please contact our Customer Services team by clicking here. The fact that the bus arrived on time at the beginning and end is very important to us . On a budget? User reviews from travelers who booked their tickets with Arriva. Upload je cv. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Arriva Main Customer Service Number. Friday from 08:30 to 14:30 h. Tel. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. This page is not available for these regions: Do you have a question or do you want a refund? The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Very comfortable. BBB Business Profiles are subject to change at any time. Staff was not speaking english in Veli Losinj, which was not really practical but everything went well. Weve helped millions of people find a resolution. Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. You are already subscribed to this newsletter. Scottsdale, AZ 85254 Discover how our travel solutions can help your business. Doorgaan naar hoofdinhoud. Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. This business is in an industry that may require professional licensing, bonding or registration. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. Need to get in touch with us? we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. Easily compare and book your next trip withBusbud. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. We are happy to help. Your experience on this site will be improved by allowing cookies. Add my review rating of "1" to the other 48 (of 51). For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. They will investigate the issue and provide customer services with an official investigation result. Sunderland Not what we asked for at booking. When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. You will receive your e-ticket by email when booking on Busbud. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. Registered in England. Travel programs that help you grow Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. Lots of stops for restroom breaks. You can access the Arriva Live Chat service by visiting the company's Contact Uspage. Dedicated customer support 24/7. Busbud provides you with Arriva phone number so you can easily reach out to them. We give companies the tools they need to incentivize sales, deliver valuable rewards, market-personalized, relevant offers and encourage member participation. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. This is a multi-location business. So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. Just raise a case and leave feedback after. Other common reasons for contacting Arriva customer support include. Simple! I have written to arriva to complain about the awful service we experienced. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. Resolver is free. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. Datum geplaatst. I bought 2 bus tickets using the Arriva App. Relatively comfortable and clean. 302 - A wing, Eureka Tower Mind Space Instead, theyre full of the info you need to get things sorted. E-mail: enquiries@arriva.co.uk. Have you suffered a mishap or accident in one or with one of our vehicles? thx god airport crew was able to help us. Registered No: 347103 Registered Office: First, we had been booked into the wrong cabins. You may change your settings at any time or accept the default settings. As a matter of policy, BBB does not endorse any product, service or business. You have subscribed to this newsletter. When I received email confirmation, there were two issues. What is the depot disciplinary procedure? Wondering how much are the cheapest Arriva bus ticket? The only things that could be improved is to have the toilet and the WiFi working. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. Doxford International Business Park How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question However, if you'd rather complain directly, you can use the above address to contact Arriva Bus. For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. This information was not present when booking the ticket. Arriva Bus Help Portal http://www.ethicalcommunity.org/internationalcruiseexcursiongallery/, International Association of Better Business Bureaus. Everything worked out perfectly. What should I do if my bus driver is rude to me. I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. You can compare prices, amenities and times by searching for a route. BBB reports on known marketplace practices. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! All product, news and changes in the site will be showed for your region. Contact Arriva Bus customer service Resolver can help you send your complaints to Arriva Bus. Search for the company you'd like to call. Seats recline a lot which is great for sleeping. Registered No: 347103, Arriva plc Even if you are looking for any specific details for your arriva medical customer service, the online reviews can get you covered. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. The whole process should take no longer than 10 working days. Malad West Mumbai - 400 063, 58 Kingston Drive Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Winter opening hours. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs.

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