Some flights may incur a supplement which will be advised at the time of booking. * A charge may be made for some entertainment activities on board. Special sailings require final payment 90 to 105 days in advance of your scheduled sail date. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. You will usually have access to your cruise . The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. https://www.celebritycruises.com/gb/privacy-policy. Grace Period for final payment - Celebrity Cruises - Cruise Critic We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. Please note, changes and errors occasionally occur. By continuing to browse the site, you agree to the use of cookies. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. There may be a requirement to carry out maintenance/building works on your cruise/hotel. For guests making bookings onboard any of our ships, different deposit policies may apply. Please request your preferred seating and table size at the time of booking. Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. A. click on person 1 to upload and write text for person 1 and then select person 2 for 2nd person messages. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. In any event, you are guaranteed the minimum category of stateroom we agree to offer at the time of booking. If we need any other personal details, we will inform you before we obtain them from you. To stay up to date on the latest passport requirements, please go to: https://www.gov.uk/travel-abroad. 1.11 Can I make changes to my booking after it has been confirmed? Persons using The Spa must be over the age of 18. A. You must also give us details of any relevant insurance coverage you hold. You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. A binding contract between us only comes into existence when we send out our Confirmation Invoice. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. Celebrity Cruises Updates Final Payment Dates For Sailings Through Final Payment Date? - Celebrity Cruises - Cruise Critic Community If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. You can redeem any FCC by calling us! It is New Year's Da. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. Is Celebrity doing this to eliminate the price reduction refunds? Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. You must check the price of your chosen holiday at the time of booking. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. Celebrity Cruises | Future Cruise Credit - United Cruises For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. In the event of insolvency of the travel organiser before we have received full payment from them for the cruise only element of your holiday, your cruise only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. If our "best price guarantee" results in a decrease in the guest's cruise . Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. Some airfares may require full payment at time of booking, which may be non-refundable. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. Please note that if a traveller is found to have visited a country designated by the US as State Sponsor of Terrorism, the traveller is no longer eligible to participate in the ESTA Visa Wavier Program and must apply for a visa to enter the United States. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. Expand. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of England and Wales, in accordance with laws of England and Wales who shall have sole jurisdiction over such dispute or claim. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. Celebrity Cruises is free to adopt additional rules not stated in these policies. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. 5.1 What If I am travelling with a group? Please note that items left behind may be destroyed. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. ("NRDB") cancelled prior to final payment due date will receive a future cruise credit ("FCC") in the amount of the deposit minus a $100 per person . Fake Celebrity Instagram MessagesInstagram. In certain limited circumstances, we are entitled to refuse your request. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. Sign in or create an account. We booked an upcoming cruise over a year ago - on our invoice final payment is due July 25now Celebrity is telling me it is due in 2 days or it MAY be cancelled. 1.10 If I have to cancel my cruise holiday, will I receive a refund? However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. You must also give us details of any relevant insurance coverage you hold. Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. Please note if you are sailing on a transatlantic cruise and you have booked a fly cruise package, that your luggage allowance will be limited to the lower allowance, specified by the airline. It is a central source of information for Celebrity Cruises, which provides you with tools to market and sell cruises with ease and professionalism. Find a Bargain Please choose a vacation type. Cruise with Confidence | Celebrity Cruises Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. 5.12 What other conditions apply to my holiday. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). There are. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. Individual staterooms may only be occupied solely by minors where such staterooms are adjacent (directly next door or opposite) to the stateroom of the parent or Legal Guardian of the minor. Celebrity Cruises fleet of ships offer more space, more options and more luxury, including 29 sophisticated restaurants, bars and lounges and state-of-the-art theaters and entertainment. I advised that he actually pay no later than due date and that I always pay a few days sooner. Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. 1. Please see the onboard sales consultant for full details. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. Please note that any bookings made onboard will be subject to these booking conditions. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Booking Conditions | Celebrity Cruises For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. 5.4 What about advanced or delayed sailings and changes to the itinerary? Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). Copies will be available from our suppliers. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Please email specialistservicesuk@celebritycruises.com. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. (IGTV), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises Inc. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. The program was first introduced last year on March 6, 2020, and gives guests far more flexibility to cancel cruises after final payment was due, and introduces a shorter time window when the . Seating requests cannot be guaranteed. For details including any cost consequences for making those special arrangements, please email shorexaccess@celebritycruises.com with details of any special requirements. If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. If you choose not to contact your Airline in advance of travel then we would recommend that you check-in early for your flight, as flights are often full and your choice of seats may not be available. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Royal Caribbean Cruises Ltd. do accept all major credit cards. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. Please email airsupportuk@celebritycruises.com. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. 5.15. Celebrity Cruises | Future Cruise Credit - RCI Cruise 2.4 What should I do if my property is lost, delayed or damaged during air travel? We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. Norwegian Cruise Line Adjusts Final Payment Deadlines Please also take note of our Refusal to Transport Policy. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. 1.7 How do I obtain the lowest price per person? Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. Your confirmation invoice will show the latest planned timings. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. Celebrity Cruises may charge a reasonable fee for such services. From overseas, additional call charges may apply). You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. For guests making bookings onboard any of our ships, different cancellation policies may apply. Would you wait until after final payment date to book a cruise? 5.10 What about circumstances which are outside of your control? All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request.
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