You can ask us not to use or share certain health information for treatment, payment, or our operations. Note: This page should only be . Urgent matters should not be dealt with via the Patient Portal. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Example: A doctor treating you for an injury asks another doctor about your overall health condition. Please notify us immediately if you believe the security of your Portal account may have been compromised. What do I need to access the Patient Portal? If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? trouble logging in, password assistance, access to family members information etc.) We can share health information with a coroner, medical examiner, or funeral director when an individual dies. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. To log into athenaPatient, use the email and password for your Patient Portal account. Here you will see an option under Our Resources titled Feedback. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. that you are authorized to address the patient's billing matters. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. After you verify your identity, the Patient Portal home will open. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. How do I register for the Patient Portal? The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. . In case of a medical emergency, call 911. For questions on those practices, please consult your healthcare provider/institution. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. We reserve the right in the future to charge a fee for the use of Patient Portal. We were unable to save your data. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Click on the back arrow to return to the Patient Portal. We may charge a reasonable, cost-based fee. This can occur when the data systems are undergoing maintenance. These messages may contain information important to your health and medical care. We plan to offer athenaPatient to all athenahealth customers and their patients soon. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Surpass your goals with the support of our expertise, technology, and data-driven insights. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. How do I edit how my contact preferences for different types of notifications? . If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Current technology that balances capability with delight. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. To see these views, navigate to your Inbox by clicking the . You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. The Portal does not respond to web browsers' Do Not Track signals. For technical issues with this website during normal business hours, please contact our office. Improve your performance with the support of the largest connected network in healthcare. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. How do I ask a question about my account balance? We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). If you don't agree, don't use the Patient Portal. All communications between you and your provider's office are carried over a secure, encrypted connection. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Drive better RCM outcomes by gamifying your revenue cycle processes. Yes. Note: This feedback form is NOT for medical questions or advice. We reserve the right in the future to charge a fee for the use of Patient Portal. Please notify us immediately if you believe the security of your Portal account may have been compromised. You can ask us not to use or share certain health information for treatment, payment, or our operations. Please check periodically for updates. This website and Patient Portal contain links to websites operated by other parties. Cookies are used for system performance functionality. How do I manage my saved credit and debit cards? athenahealth is unable to respond to general support inquiries sent to this email address. Contact your provider's office and request a password reset email. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Please do not expect a response on weekends or holidays. We will provide a copy or a summary of your health information, usually within 30 days of your request. For your safety and security, your session is about to be logged off due to inactivity. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Click the desired form. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Please. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. We apologize for the inconvenience."? This notice describes how medical information about you may be used and disclosed and how you can get access to this information. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. You cannot permanently delete sent or archived messages. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Here you will see an option under Our Resources titled Feedback. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. If the issue persists, please report it by clicking Profile in the bottom navigation bar. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. You need to select the Accounts icon in the lower right navigation bar. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. When you see this error, a problem has occurred with the app loading your data. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. How do I know which of my family members data is being shown in the athenaPatient app? The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. You agree not to use Patient Portal to post or send or post any illicit or offensive material. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Ask us how to do this. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Please try again in a few moments.? The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. powered by. The industrys most adaptable, network-enabled suite of healthcare solutions. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. We are not required to agree to your request, and we may say "no" if it would affect your care. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Patients can message their doctor or provider directly and connect with their healthcare team! Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. See how we work together to solve healthcares biggest challenges. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. We will not retaliate against you for filing a complaint. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. This information may include: your. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Please update your browser to continue using our site securely. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. We must follow the duties and privacy practices described in this notice and give you a copy of it. We can share health information about you with organ procurement organizations. We will say "yes" unless a law requires us to share that information. Urgent matters should not be dealt with via the Patient Portal. athenahealth reserves the right to make periodic updates and revisions to this Policy. We must follow the duties and privacy practices described in this notice and give you a copy of it. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Registered Patients; Doctors etc. . The patient portal now exists in Spanish. How do I edit how my contact preferences for different types of notifications? You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. Make a quick and easy payment online using the QuickPay Portal. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. We will make sure the person has this authority and can act for you before we take any action. Please try again later. We may also share your information when needed to lessen a serious and imminent threat to health or safety. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Wait a minute or two, and then try again. We can use your health information and share it with other professionals who are treating you. Follow the prompts and check in to your appointment. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. We are allowed or required to share your information in other ways . If you don't agree, don't use the Patient Portal. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. This will bring up a list of all the test results you have received. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We typically use or share your health information in the following ways. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. In the meantime, you can always log into your Patient Portal using a web browser to check this information. This feedback form is a one-way communication system. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Indicate your contact preferences for different types of notifications. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. A link to reset your Patient Portal password has been sent to. From here, you can set up access via preferences for those you are a guardian or caregiver. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We are required by law to maintain the privacy and security of your protected health information. We have to meet many conditions in the law before we can share your information for these purposes. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Once there, you will see an option labeled Linked Portal Accounts. You may request a Patient Portal account for yourself. Get the visibility and support you need to grow. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. We can use and share your health information to bill and get payment from health plans or other entities. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Here are answers to some frequently asked questions to help you get started. We can use and share your health information to run our practice, improve your care, and contact you when necessary. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device.
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