Crawley Borough Council has considered your request and decided not to provide you with this information. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Crawley Borough Council. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. crawley borough council housing. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Report a repair online The cooperative is reducing the supply of hot water due to. Before you contact them, they will expect you to have given us a chance to deal with your complaint. All repairs should be reported to Crawley Repairs Team and not your housing officer. These services include waste management,. Crawley Borough Council. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Office 3750 You have accepted additional cookies. Repair loan can be awarded up to 5,000 to meet the cost of repair works. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. The London Borough of Camden Council. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Posted in . Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Hotjar sets this cookie to detect the first pageview session of a user. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Help with preventing and tackling damp, condensation and mould in your home. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. If necessary, they will arrange to remove or seal it (through our repairs team). All rights reserved. A request for a service (e.g. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. These cookies will be stored in your browser only with your consent. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. A stopcock is a valve for turning the cold water system in your home on and off. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. Thank you so much. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Was this review helpful? We also use third-party cookies that help us analyze and understand how you use this website. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. Please use our online form to request a. Special circumstances for accepting a review after 1 month has passed may be considered. Content and site Copyright Crawley Borough Council 2020. Your council must find you somewhere to live while work is carried out and pay for the cost of this. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. The kind of improvements you can make to your council property depends on the type of tenancy you have. Browsealoud Accessibility News. Coventry The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. But opting out of some of these cookies may have an effect on your browsing experience. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Call us on 0333 050 8887 to start the process or fill in the form. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . If you are a tenant, please report your non-emergency repairs online. If so we can help you claim compensation on a NO Win, NO Fee basis. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . You have rejected additional cookies. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Necessary cookies are absolutely essential for the website to function properly. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Crawley Homes has implemented a new housing IT system. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Content and site Copyright Crawley Borough Council 2020. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman This is often referred to as filing a compensation claim for despair against a housing association landlord. This decision was taken with regard to the following section of the Freedom of Information Act 2000. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. This cookie is used to store the language preference of the user. Small repairs and odd jobs Domestic help Meals delivery All services . We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. All rights reserved. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. You can request it through your 'My Housing Tenancy' online account. do everything more quickly because you don't have to call us. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. These cookies will be stored in your browser only with your consent. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Homelessness prevention work. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. If you are a council tenant, we can take care of some of the repairs to your home. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. You also have the option to opt-out of these cookies. Care advice Finance advice HousingCare library EAC news Glossary FAQs. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Report an empty property. The Housing Repairs service is critical to our tenants and leaseholders. change your appointment later if you need to. Harbour Exchange Square Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. 2 6 May 2021. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. This website uses cookies to improve your experience while you navigate through the website. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. . Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. 590 requests. Sheltered housing and extra care. A fee will be included to meet the cost of registering the charge against the property. Report a repair online for your home. These services include waste management,. Tenant and Leaseholders Housing Repairs Review questionnaire. Get premium, high resolution news photos at Getty Images But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. *Working hours: * 37 per week. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. . The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Search. Hotjar sets this cookie to identify a new users first session. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. This contact information is for council tenants only. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Our approach. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. Emergency out-of-hours repairs. These include: You might need your councils written permission for work you do. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Visit us. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. Housing repairs. However, despite our best intentions and hard work, things can sometimes go wrong. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Fire safety information for your council house or flat. Council housing repairs Report a repair You can request a repair online. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Report a repair Adaptations to your home We can help. Content and site Copyright Crawley Borough Council 2020. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues.
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