I would and do prefer not to use their services. Any translation of this document from English is for assistance and information only. Never ever again. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. But the thing is, they didn't. Sell tickets directly from your Ticketek Account. chevron_left, Availability & type of seating will vary & is set by the venue. are the business owner or registered Director, or a member of. This is not an insurance policy. For many, international travel is back on the cards. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. They rapidly charged my credit card, then didn't provide the tickets. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. They do but its retarded. I can not believe in this day and age HOW BAD this company is. Attend participate in, take part in, use, or be present at. We use dedicated people and clever technology to safeguard our platform. Their customer service to follow up and right the problems is poor. Ltd. All Rights Reserved. I was certainly given the runaround by others who I had dealt with. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. A copy of the letter requiring Jury Service. . Simply do not try to contact them in any way shape or form.Worst customer service. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. This is such scummy conduct. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Refunds & Exchanges Follow New articles New articles and comments. means the unforeseen change of the date of an examination that. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. I will NEVER buy tickets from this company again! Where You have not been physically examined by aDoctor prior to the date of the Booking. Are Refundable tickets offered on Gift Voucher sales? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Is it cheaper to book online or through a travel agent? Any vehicle You plan to use during the Booking. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Sell tickets directly from your Ticketek Account. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Its a disgrace. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Why should I buy from Ticketek Marketplace? Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. (Receipt required for Doctors note refund up to $100 or equivalent). A doctor cannot be You or a member of Your family. Website doesn't work. means a requirement to move address imposed on. Immediate household persons living together at the same permanent address. You may also wish to resell your tickets if you cannot use them. I sent a message via the website and got the pdfs a day or so later. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Ticketek routinely mismanages ticket processing which should be simple. to then often have to go to their desk at the venue to follow up the issues. Years ago I did a few days temping at Tiketek. I am trying to buy tickets but it says unable to lock the ticket. Armed Forces Naval Service, Marines, Army or Air Force. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). What should I do? Like. Everybody else looks like a paedo. If enough people do it they'll be investigated. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. They haven't responded to my emails! Scalping 18. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Clunky unhelpful booking site for Mary Poppins Melbourne. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. They are the shittest service in Australia. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Might be worth looking into? Travel insurance and COVID-19: what you need to know. Press question mark to learn the rest of the keyboard shortcuts. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Wife tested positive on 13th. Not that they are necessarily wrong, but people often don't comment when things go routinely right. I have been linked to your site from Ticketek.co.nz. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I'd be interested whether this is something the ACCC would be interested in. Verification can help ensure real people write reviews about real companies. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Create an account to follow your favorite communities and start taking part in conversations. The following words or phrases have the meaning shown below wherever they appear in bold in this document. A copy of a notice from the examination body, school, college, university confirming the change of date. Make a report to ACCC. Hopeless website. Cool, just upload a goddamn police report. There is no phone number, only an email which does not get answered. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. This is not an insurance policy. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Can never get a refund on tickets and/or speak to someone within Ticketek. Any vehicleYouplan to use during theBooking. Companies can ask for reviews via automatic invitations. failed the examination previously and had to re-sit. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. An incident number or report from the Police or relevant traffic authority. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. :(, tails, they sent an email saying they has processed the refund. Attendance at business meetings and business travel. means an unforeseen circumstance completely outside. Can I use a Ticketek gift card or voucher? Safe, Fast and Verified Where a Ticket is offered for sale, sold or Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue.
So sorry. We missed the show! Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. We may consider other Emergency Circumstances at our discretion. How totally useless. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Easy as. Why even have the option of refundable tickets for an extra charge if I cant refund them? Please also read the General Conditions of Refund. They stole my money too. The only reason people buy tickets from Ticketek is they have no other choice. Privacy (data erasure request) Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Further details in the disclaimer. Once got a response to an email because I didnt purchase the ticket wont gi. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Abusive partner? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. We also ensure all reviews are published without moderation. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. We/Us/Our We are the Booking agent with whom You made the Booking. Please also read the General Conditions of Refund. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on.
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