Please note, we only delete personal data on the request of the individual. We also ensure all reviews are published without moderation. If additional information is required, the process may be extended for another 28 calendar days. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. 21 helpful votes. It might take your bank extra time to settle the amount. Wisecars flagged this review for containing harmful or illegal content.Read more. If you are involved in an accident, the local police and the Car Rental Company must be contacted. What's Wisecars' cancellation policy? He explained to me patiently and clearly. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Keep copies of all relevant documentation you are asked to complete. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Thank you guys for that excellence!!! Please note, under no circumstances is the fuel included in the rental price. Special price and hope that it will be the same at location. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If not, you will need to purchase the cover at the car rental company counter. I reached out to Wisecars, who were really understanding of the issues I encountered. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Your browser settings can be set to inform you before receiving a Cookie. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. All cancellations outside of the aforementioned timeframes will not be refunded. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Reduce your carbon footprint by selecting a greener car hire option. Wisecars is an online vehicle rental broker. Please keep in mind that inclusions may differ between car rental companies. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. There might be differences based on offers. If you have any questions, please feel free to contact us. You may need an international driving permit (IDP) to drive in some countries. Wisecars is not liable for services or bookings not full-filled due to force majeure. They may be needed if you wish to make a claim. Please keep in mind that any changes that you make to your booking will probably change the rental price. 49 reviews. This one doesn't really need an explanation. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. All bookings include free cancellation up to 48 hours before the pick up time. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Wisecars does not take responsibility for partners response times. The use of our website signifies your acceptance of these Terms of Service. 2023 Wisecars. I'M TRULY IMPRESSED. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. We used in October 2022. 2023 Wisecars. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Your voucher is normally issued 48 hours before the pick-up time. So far I have found the experience of renting a car on this site to be very easy. Get our top coupon codes directly to your inbox. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. You will find the telephone number in the Car Rental Agreement. We can accept no further responsibility when there is no out-of-hours service available. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Access to and use of these images is restricted by terms and conditions of a separate license agreement. What's Wisecars' cancellation policy? Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Wisecars will not sell or rent any personally identifiable information. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. You have a guaranteed booking with us and with one of our trusted premium suppliers. Only persons listed as drivers on the Car Rental Agreement can drive the car. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). @ Vicpak. Please note, making a new booking may result in the change of the Car Rental Company. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Please inform the car rental company straight away if your rental car gets damaged. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Great help received from the kind persons on whatsapp chat yesterday and today. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Read more from https://www.wisecars.com/en-us/reviews. Wisecars believes in protecting your privacy. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. My issue has been resolved. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. We can accept no further responsibility when there is no out-of-hours service available. It was very easy to make reservation and booked a rental car in a few minutes. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. When you return your car, the car rental company will check it, and charge you for any damages. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Dear Sara,Thank you for contacting us! Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. All persons driving the vehicle must be in possession of their driving license at all times. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. No charge will be made for amending your booking before the start of your rental. Email Protect your account with two-step authentication Send code Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. They may be needed if you wish to make a claim. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Wisecars cannot amend the drop-off time once the rental has already begun. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. That should not even be separate. Email: cancellations@wisefandi.com Fax: We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds.
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